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Using Technology in Social Work Practice:

Ethical and Legal Implications

5 Ethics CEs

Using Technology In Social Work Practice: Ethical And Legal Implications, course #3493 is approved by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program to be offered by Leslie S. Tsukroff, MSW, LCSW as an individual course. Individual courses, not providers, are approved at the course level. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. ACE course approval period: from 02/12/2021 to 02/12/2023. Social workers completing this course receive 5 ethics continuing education credits. 

Approved Delivery Method and Format: In-person Workshop and Distance learning Live Webinar

Join New Jersey’s premier ethics consultant, Leslie S. Tsukroff, MSW, LCSW for an informative and interactive workshop in which participants will leave being able to:


  • Cite the various laws, ethical guidelines and regulatory standards that impact their use of digital technology in social work practice.

  • Apply the information received to guide them as they develop and implement technology related policies and procedures.

  • Apply, analyze and integrate ethical and legal principals into their use of digital technology in social work practice.

Course Description

Modern technology influences almost every aspect of how we live, socialize, play, shop, communicate and work. As social workers, most of us utilize electronic technology for service delivery, communication, and the maintenance, storage and retrieval of client's sensitive data. Although the field of social work was introduced to digital technology many years ago, the laws and ethical guidelines governing its use are struggling to catch up. In this workshop, essential technology-related state and federal laws, regulatory standards and the NASW Code of Ethics will be examined.   The fundamental social work standards of informed consent, privacy and confidentiality, practitioner competence, and conflicts of interest will be highlighted.




Target Audience
Although this workshop is designed for the intermediate level social worker, this course is applicable to all social workers who use or plan to use any form of digital technology (ex. e-mail, text, video-conferencing, EHRs) in their work as professional social workers.  

Program will be 5 hours of actual time
There will be 2 ten minute breaks mid-morning and mid-afternoon

Lunch will be 30 minutes on your own

Introduction (25 minutes)
Discussion of Agenda and tools for workshop

History of Digital Technology (20 min)
General; Social work profession
Review of the key social work documents related to technology (30 min)
NASW Code of Ethics – 2017 revisions
NASW Standards for Technology in Social Work Practice
Overview of the NJ Telemedicine and Telehealth Law
Asynchronous and Synchronous Telehealth Services
Reimbursement issues, insurance,
Model Regulatory Standards for Technology and Social Work Practice
BREAK- 10 minutes  
2017 Amendments to the NASW COE related to technology (75 minutes)
Ethical decision making
Definition of “technology-assisted social work services”
Informed consent
Model Regulatory Standards for Technology and Social Work Practice
HIPAA Compliance and video-teleconferencing
Practitioner competence
Jurisdictional boundaries
Cultural Awareness & Social Diversity
LUNCH 30 MINUTE BREAK (on your own)
Amendments to the NASW COE related to technology, continued (75 minutes)
Conflicts of Interest
The Standards for the Use of Technology in Social Work practice
Social networking and boundaries
Privacy and Confidentiality
Breaching confidentiality
Discharging duty to protect
Model Regulatory Standards for Technology and Social Work Practice
Standards for the Use of Technology in Social Work Practice
Special populations- couples, families and groups
Protection of electronic communications
Unauthorized breach of confidential data
The use of testimonials
Access to Records      
Model Regulatory Standards and Social Work Practice
Policies and procedures
Digital communications/interruptions of service
BREAK (10 Minutes)
Amendments to the NASW COE related to technology, continued (15 minutes)
Supervision & Consultation and Education & Training
Dual relationships
Client records
Evaluation and research
Development of Technology Policies & Procedures (60 min)
Risk Management
Social Media/Use of Technology Policies
Guidelines and review of resources



Leslie S. Tsukroff, MSW, LCSW began her entrepreneurial career in 1999 when she opened her first private practice location in Somerset County, New Jersey. Since earning her MSW in Clinical Social Work in 1993 from New York University, she gained expert knowledge through an extensive career.

In addition to owning a profitable and successful private practice, in 2000, Ms. Tsukroff developed Business Management Consulting for Mental Health Practitioners, a corporation aimed at assisting behavioral health clinicians achieve their business goals.

Ms. Tsukroff is the Founder and Executive Director of Leslie S. Tsukroff, Inc. She perfected her consulting business out of knowledge she gained through creating and managing her own small business, working as an Outpatient Care Manager for one of New Jersey’s largest Managed Care Companies, and from spearheading start-up programs for former employers.

Ms. Tsukroff’s commitment to core social work values is evidenced by her volunteerism to various professional mental health associations. Since February of 2018, she has been an invaluable member of a 6-person, national task force charged with expanding and revising NASW’S Clinical Social Workers in Private Practice:  A Reference Guide, to be released summer 2021 by NASW.  In addition to providing input on the entire document, Ms. Tsukroff lent her professional ethics and private practice expertise by authoring sections on the subjects of professional wills, retirement and closing a private practice, minor's rights, issues impacting minors whose parents are divorced/separated, business planning, subpoenas, sliding scales, client–social worker practice agreements, informed consent standards and suggested case record forms.

Ms. Tsukroff has dedicated over 30 years to giving back to the social work community through serving on various Boards of Directors, writing articles, offering pro-bono presentations, and providing low-cost supervision and consultation to social workers throughout the tristate area.  In June 2020, Ms. Tsukroff returned to the Board of Directors of the New Jersey Association of Women Therapists, serving as the organization’s 21st President.   She is the former Chair for The New Jersey Chapter of The National Association of Social Workers Committee on Ethical Review and throughout her career she has served on several additional committees focused on continuing education for social workers, private practitioner concerns, insurance and managed care issues and social work licensure rules and requirements.

Ms. Tsukroff has a passion for the collaborative learning process, providing professional continuing education and drawing on her clinical/ethics–related experience and expertise. She conducts engaging training workshops focusing on traditional business practices, risk management techniques, documentation and record-keeping, private practice development, billing, ethical and legal issues and clinical matters.

Deadlines, Cancellation/Refund Policies, Complaints, ADA Needs, Questions/Concerns

  • If participants have any questions or concerns or are dissatisfied with any part of the registration process, facilities, non-receipt of certificates,  the presenter or the presentation, or any other complaints, they should contact Leslie S. Tsukroff, MSW, LCSW, the program administrator directly @ 973-879-1678 or @

  • In order to assist in the ethical and timely resolution of grievances, Leslie S. Tsukroff, Inc.’s Auxiliary Social Work Consultant, Laura Taylor, MSW, LSW will be actively involved in addressing and resolving all disputes.   

  • If the results of the grievance process are unsatisfactory, New Jersey social workers have the option to contact the approving entity, with an option to appeal to their licensing board.

  • All complaints will be responded to within 7 days from the receipt of the complaint.

  • Full refunds will be given to registrants up until 1 week (7 days) prior to the event.  

  • Requests for refunds must be made in writing and mailed to Leslie S. Tsukroff, Inc., Business Management Consulting for Mental Health Practitioners, 68 North Bridge Street, Somerville, NJ 08876 or via e-mail to

  • E-mail registration deadline is 1 hour prior to the event (Event date TBD).

  • Leslie S. Tsukroff, Inc. would be happy to accommodate your ADA Needs.  Please call (973-879-1678) to discuss at least 2 weeks prior to event.

  • If you have any questions, please call Leslie S. Tsukroff, MSW, LCSW @ 973-879-1678 or e-mail her @

Course Completion

  1. For those who registered on-line, by phone or via mail, certificates will be handed to social workers who attend the entire session and complete a course evaluation.

  2. For those who register on-site, certificates will be emailed/mailed within 7 days to those social workers who attend the entire session and complete a course evaluation.

Live, interactive webinar: 

Certificates will be e-mailed to all social workers within 7 days:

  1. Who attend the entire session

  2. Return a completed course evaluation.  

​How to Register

  • On-line: Click "Course Dates/Location & Registration" button below to register and pay on-line with a credit card or print registration form and mail

  • By Phone: 973-879-1678 to register and pay with a credit card or to request a registration form

  • E-mail: to request a registration form


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